Refund & Cancellation Policy – Alivio Technologies
Last Updated: 27 November 2025
At Alivio Technologies, we strive to offer a smooth service experience. This Refund & Cancellation Policy explains the rules regarding cancellation, service charges, refunds, and rescheduling for bookings made through https://aliviotechnologies.com/ or via our official contact channels.
1. Service Booking Confirmation
A service is considered confirmed only after successful booking via our website or customer care.
You must provide accurate contact and address information.
Failure to do so may lead to cancellation.
2. Cancellation by Customer
a. Before Technician Dispatch
If you cancel at least 2 hours before the scheduled time, no cancellation charge applies.
b. After Technician Dispatch
If the technician has already been assigned/dispatched, a visit/cancellation charge may apply, even if the service is not completed.
c. At Doorstep Cancellation
If the technician reaches your location and you choose not to proceed, a mandatory visit charge will be applicable.
3. Rescheduling Policy
You may reschedule your booking up to 2 hours before service time at no extra cost.
Rescheduling after dispatch may incur a rescheduling or visit charge.
4. Refund Policy
Refunds are applicable in the following cases only:
Duplicate or excess payment made due to technical error.
Service not provided after confirmed payment and technician not dispatched.
Part ordered and paid for is unavailable or service is technically not possible.
Refund Not Applicable If:
Cancellation occurs after technician arrival/dispatch.
Customer delays, reschedules last minute, or is unavailable at location.
Service is denied by customer after inspection.
Damage occurs due to pre-existing appliance issues.
Customer chooses not to purchase required parts after diagnosis.
5. Refund Timeline
Approved refunds will be processed within 7–10 working days.
Refunds will be credited to the original method of payment only.
6. Charges for Replacement Parts
Payment for parts/accessories is not refundable once installation is completed.
Manufacturer warranty will apply (if provided by brand).
7. No Warranty Refund
Warranty is strictly applicable as per service type and does not qualify for a refund in case of appliance defect, external damage, electrical issues, or mishandling.
8. Cancellation by Company
We may cancel a booking due to:
Technician unavailability
Incorrect user information
Unsafe environment for work
Misbehavior or harassment with staff/technician
Technical constraints making service impossible
In such cases, a full refund will be issued if payment is already made and no service has been delivered.
9. Contact for Refund or Cancellation
To request a refund or cancellation, reach us at:
Alivio Technologies
📞 +91 9051551925
📧 info@aliviotechnologies.com
🌐 https://aliviotechnologies.com/